IT Support and Management of IT infrastructure is crucial to ensuring the successful operation of mission critical IT systems. To ensure your business has dependable business IT systems, we provide IT Maintenance and IT Support services tailored to meet the needs of your business.
Agreement based IT support services are the core focus of our Maintenance and Support services. Our IT Support Agreements are designed to provide clients with a range of IT services and quantifiable business benefits as outlined below.
IT Support Agreement Based
Benefits of our IT Support Agreement service model include:
- Priority Scheduling - agreed response times for your business
- Discounted Service Rates - reduced service fees for your business
- Waiver of Billing Premiums - reduced service fees for your business
- Reduced Emergency Services - save on emergency service callouts
- Reduced After Hours Services - save on after hours service callouts
- Proactive IT Maintenance - ensure your systems continue performing longer
- Responsibility & Accountability - we take managing your systems seriously
- Dedicated Account Manager - single point of contact and no 'blame game'
- 24/7 Systems Monitoring - capture and resolve issues before they occur
- Auditing & Documentation - ensure Best Practices are being followed
- Reporting - maintain close track on your usage of I.T. as well as our services
- Strategic IT Planning - idenfity & solve business problems using technology
On Demand Based
On Demand IT support services are available, however these services come without the added benefits of an IT Service Agreement.
On Demand servicing is mostly utilised by businesses without the need for priority sheduling, proactive IT Maintenance or IT strategic planning. On Demand Clients simply contact our office and submit a request for service when required and a consultant is dispatched at the next available opportunity.
Whilst our business is mostly focused on providing clients with Agreement based services, we recognise not all businesses require it. Under limited conditions we recommend On Demand Services as being the most appropriate service model.
Please contact us if you would like to meet with one of our consultants for a free, no-obligation discussion about IT maintenance support services for your business.
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IT Services Portfolio
- Maintenance & Support
- Managed Services
- Proactive Problem Prevention
- IT Security & Risk Audits
- Technology Assessments
- Business IT Assessments
- Business Continuity
- Strategic IT Planning
- Software Licensing
- Application Packaging
- Asset Procurement