Our Promise To You

We promise to be

• Responsiveness - we will reply to every communication same or next business day
• Ownership - our support staff will assume ownership of your issues and manage them to conclusion
• Communication - will be timely and coherent and we will talk openly with you
• Integrity - we will always conduct business with you ethically and professionally
• Complaints - we will move quickly to resolving your complaints

As a 2way Technology customer, you should expect nothing less than the best possible service every time you deal with one of our representatives in person, by email or on the telephone

Our aim is to build a long-term relationship with you. The foundation of this relationship is our commitment - to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our customers can expect from 2way Technology and that we demand of ourselves.

Explanations of our fees

We'll explain the rates, terms and conditions relating to our products and services clearly. We'll also alert you that certain investments may carry greater risks.

Our service fees are based on three principles:

• They should be simple to understand
• They should reflect our commitment to deliver options and value
• They should provide you with choices to reduce or even eliminate certain fees

Your privacy is protected

An important part of the 2way Technology Service Commitment is your right to privacy. Even as we expand our products and services and the technology we use to provide them, keeping your information and business affairs confidential is fundamental to the way we do business.

We also strive to continually improve everything that we do. If you have any comments or questions about our services, suggestions for improvements or experiences you would like to share, I would like to hear from you.